Return Policy

Return Policy

Return Policy
Ruta Naturals (aka Creation of Nature by Ruta Ze, Inc.) authentically ensures the purity and quality of our product line. Customers may request a product exchange, credit card refund or refund check for products returned due to allergy, dissatisfaction with product performance, defective product or product damaged in shipment. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.

 

Product Returns may be shipped to:
Ruta Naturals
ATT: Returns Dept

9933 Franklin Ave Suite#220, Franklin Park, IL 60131

You may utilize the courier of your convenience. Creation of Nature by Ruta Ze, Inc. is not responsible for product returns lost in transit.

If you have any additional questions after reading our return policy, please contact a Creation of Nature by Ruta Ze Representative at 888.552.5752  

or email rutanaturalle@gmail.com

Products purchased directly from Ruta Naturals:
If the item you wish to return was purchased directly from Creation of Nature by Ruta Ze, Inc. via the phone or our web site in the last 15 days then you may send the product back to us for refund or exchange. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.

 

Please include the following with your return:

Reason for return
Customer Number, Name, Shipping Address, Billing Address and Phone Number
Let us know if you would like a replacement of the same product or if you would like the credit amount applied to an order of another item and we will be happy to process that order once we receive your return.
If you prefer a credit card refund please provide Credit Card number, expiration date and security code or we are happy to call you when we receive your return to collect that information
If you are requesting a refund check, please allow 4 to 6 weeks for processing and mailing of the check
Product purchased from a Creation of Nature by Ruta Ze, Inc. Authorized Retailer:
If you have purchased the product from a store, salon, spa or web site that retails Creation of Nature by Ruta Ze, Inc. Products we encourage you to contact that location directly to process your return. If you are unable to return the product to the location of the original purchase then you may be able to return the products to Creation of Nature by Ruta Ze, Inc.

We will accept return on product(s) that were purchased at an authorized Creation of Nature by Ruta Ze, Inc. Retailer* within the last 15 days. Credit or refund amount for products returned will not exceed the Suggested Retail Price set by Creation of Nature by Ruta Ze, Inc. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.

Please include the following with your return:

Dated sales receipt, invoice or other proof of purchase
Reason for return
Name, Address and Phone Number
Let us know if you would like a replacement of the same product or if you would like the credit amount applied to the purchase of another item and we will be happy to process that order once we receive your return.
If you prefer a credit card refund, a dated sales receipt, invoice or other proof of purchase is required. Please provide Credit Card number, expiration date and security code or we are happy to call you when we receive your return to collect that information. If you are unable to provide a dated proof of purchase, we are happy to offer a credit towards the purchase of a replacement product or another product.
If you are requesting a refund check, a dated sales receipt, invoice or other proof of purchase is required. Please allow 4 to 6 weeks for processing and mailing of the check. If you are unable to provide a dated proof of purchase, we are happy to offer a credit towards the purchase of a replacement product or another product.

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